Privacy Policy
Last updated: 22 November 2024
Introduction
Heatwisers Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services in Bradford and surrounding areas.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and contact details
- Address and property information
- Billing and payment information
- Details about your heating and electrical systems
- Communication preferences
- Any other information you choose to provide
Technical Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
How We Use Your Information
We use your personal information to:
- Provide heating and electrical services
- Process payments
- Schedule appointments
- Send service reminders and updates
- Maintain Gas Safe and NICEIC compliance records
- Communicate about warranties and maintenance
- Improve our services
- Comply with legal obligations
Data Sharing
We may share your information with:
- Approved subcontractors working on our behalf
- Manufacturing partners (Worcester Bosch, Baxi, Vaillant) for warranty purposes
- Professional advisers and insurers
- Regulatory bodies (e.g., Gas Safe Register, NICEIC)
- Law enforcement when required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure data storage
- Limited access to personal information
- Regular security assessments
- Staff training on data protection
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing
- Request data portability
- Withdraw consent
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Maintain warranty records
- Comply with legal obligations
- Meet business needs
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website.
Contact Us
For questions about this Privacy Policy or your personal information, please contact us at:
0800 181 4415
info@heatwisers.co.uk
For data protection matters, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk.